General Terms and Conditions of Sale for Gandalf Distribution AB
The terms and conditions were established on November 25, 2024, and remain in effect until further notice.
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Terms of Sale
1. General
These terms apply to all sales from Gandalf Distribution AB, hereinafter “Gandalf,” to its customer, hereinafter “Customer,” unless otherwise agreed in writing in the individual case. The Customer’s own terms shall have no effect on the agreement, and the Customer is deemed to have accepted these terms upon placing an order with Gandalf Distribution AB. Furthermore, the Customer is considered to have approved and committed to comply with the ethical and legal guidelines of the ELKO Group Partner Code of Conduct.
2. Orders
- Telephone orders – An order is binding at the time of placement.
- Electronic & email orders – An order is binding at the time of placement.
- Web orders – Orders placed through Gandalf’s webshop are binding and cannot be cancelled.
3. Term of Sale
3.1.1 Prices
All prices are stated excluding VAT. Gandalf reserves the right, up until the day of delivery, to adjust prices in the event of price changes from suppliers, changes in exchange rates, or other circumstances beyond Gandalf’s control. In such cases, the Customer will always be notified before delivery.
3.1.2 Ordering Conditions / Credit
- Credit deliveries are granted following established creditworthiness.
- Alternatively, advance payment applies.
- Payment for credit deliveries shall be made against invoice with 10 days payment terms unless otherwise agreed.
- The due date is stated on the invoice.
- Late payment interest is charged at 1.5% per month.
- In the event of non-payment, the statutory reminder fee will be charged.
3.1.3 Freight
When Gandalf arranges transportation of products to the Customer, a shipping fee will be charged according to the applicable price list.
3.2 Private Copying Levy – Copyswede
If the products in question are subject to compensation for private copying, the products must be reported and compensated to Copyswede. If Gandalf charges such compensation to the Customer, Gandalf is responsible for reporting and payment of the levy to Copyswede.
If Gandalf does not charge such compensation to the Customer, the Customer is responsible for reporting and paying the levy for the products to Copyswede. Customers who have an agreement with Copyswede are presumed to hold this responsibility.
3.3 Chemical Tax
If the Customer professionally manufactures, introduces, receives, or imports taxable electronic goods, the Customer is, from July 1, 2017, obliged to pay tax for these goods. If the Customer holds a warehouse certificate issued by the Swedish Tax Agency, a copy of the certificate must be submitted to Gandalf as proof.
Customers are obliged to inform Gandalf if this permit is terminated or withdrawn. In such cases, Gandalf reserves the right to retroactively charge such tax.
4. Delivery Terms
4.1.1 Delivery
Delivery is according to Incoterms 2010 EXW Gandalf’s warehouse. Ownership and risk for ordered goods are transferred to the Customer when Gandalf hands over the goods to the carrier at Gandalf’s warehouse. Normal delivery time is 1–5 days from order, depending on the product.
Deliveries from Gandalf are accompanied by a consignment note containing references to order numbers and number of packages. Each order includes a delivery note with references to the correct order number per line item. Both the delivery note and the product contain matching article references.
4.1.2 Delivery Addresses
For incorrect addresses and postal codes in the order, Gandalf will charge a fee of SEK 229 to cover costs and administrative fees from carriers.
4.1.3 Delivery Delays
All delivery times provided by Gandalf are estimates. The Customer is not entitled to compensation for direct or indirect damages caused by late delivery. If delays are of material significance to the Customer, the Customer reserves the right to cancel the purchase.
4.1.4 Delivery Hold
If the Customer exceeds their credit limit or has unpaid overdue invoices, deliveries will be stopped.
4.1.5 PostNord Service Point (formerly MyPack Collect)
Direct deliveries to private individuals.
5. Warranties, Complaints, etc.
5.1.1 Warranty
Products are delivered with the warranties offered by the respective manufacturer to Gandalf.
For applicable warranty periods, please refer to the following PDF file
5.1.2 General Return Conditions
Before returning goods, the Customer must apply for a return number (RMA) via email to rma@gandalf.se. The application must include model name, serial number, and reason for each product. RMA applications for multiple products must be submitted using Gandalf’s Excel template. Return shipping costs are paid by the Customer, and the package must be marked with the approved RMA number.
Returns without an approved RMA number or with missing marking will be charged a handling fee or returned as Not Approved (see 5.1.8). Products/returns that do not correspond to the RMA application, or lack essential accessories, will be charged a handling fee (see 5.1.8). Products not purchased from Gandalf, or otherwise damaged, will be treated as Not Approved (see 5.1.8) and returned to the Customer without action, with shipping/handling charged (see 5.1.8), or scrapped on-site with Customer approval.
Return address:
- Gandalf Distribution AB
- RMA [Valid RMA number]
- Västra Björrödsvägen 2
- 438 39 LANDVETTER
- SWEDEN
5.1.3 Incorrect Shipping / Missing Product
Reports of missing or incorrectly delivered products must be made immediately, or no later than 5 days after delivery.
5.1.4 Incorrectly Ordered by Customer
If the Customer orders incorrectly, they may apply for a sales return within 14 business days from invoice date. Products must be returned complete in unopened original packaging. The value is calculated according to the current daily price or subject to a sales return fee (see 5.1.8). The lowest value always applies.
Applications must be sent to rma@gandalf.se. Cancellations of processed orders not yet shipped from Gandalf are handled and charged as a sales return (see 5.1.8). Uncollected/unreceived packages returned to Gandalf will be credited under the sales return terms. Handling and return freight fees will be deducted (see 5.1.8). Alternatively, the order will be reshipped against a new freight charge.
5.1.5 DOA (Dead-On-Arrival)
DOA refers to products found defective upon unpacking. DOA claims must be made within 14 business days from invoice date, unless otherwise stated (see PDF file). Products returned as DOA must be complete in original packaging. Missing items will result in the return being handled as Not Approved (see 5.1.8).
5.1.6 Defective Product
Products claimed as defective but found fault-free upon testing will be returned to the Customer with a test fee and shipping (see 5.1.8).
If Gandalf confirms the product is defective, Gandalf will choose whether the product shall be:
- Repaired.
- Replaced with a repaired unit.
- Replaced with a new equivalent product.
- Credited.
5.1.7 Packaging
Returns must be sent in original or equivalent packaging. Products damaged during transport due to poor packaging will be returned without action, and handling/shipping will be charged (see 5.1.8). Alternatively, products may be scrapped on-site with Customer approval.
5.1.8 Fees
- Inspection fee: 500 SEK per product + shipping.
- Not approved returns: 500 SEK + shipping.
- Handling fee: 150 SEK.
- Sales return: 10% of invoice amount, minimum 200 SEK.
- Freight: Minimum 200 SEK.
5.1.9 External Service Partners
For certain Gandalf products, return handling is managed via service partners or directly by the supplier.
6. Personal Data and GDPR
Since November 1, 2020, Gandalf applies a privacy policy, also valid for all companies within the ELKO Group.
7. Disputes and Applicable Law
Disputes arising from the agreement between Gandalf and the Customer, and anything related thereto, shall be settled by arbitration under Swedish law on arbitration. If the disputed amount is less than 50,000 EUR excluding VAT, or the equivalent in the contract currency, the dispute shall instead be settled by the general courts of Sweden. All disputes under the agreement shall be governed by Swedish law.
8. Confidentiality
During the validity of the Agreement, the Parties may gain access to valuable trade secrets and other confidential information belonging to the other Party and its business, including the contents of the Agreement (“Confidential Information”). Confidential Information does not include information that is publicly known or becomes public knowledge other than by breach of the Agreement.
The Parties shall keep all Confidential Information strictly confidential and shall not disclose it to any third party except as permitted by the other Party, where reasonably required to fulfill obligations under the Agreement, or where required by law, stock exchange regulations, or decisions of court or competent authority.
9. Force Majeure
If deliveries or other obligations undertaken by Gandalf are prevented by force majeure, meaning events entirely beyond Gandalf’s control, impossible to foresee and unavoidable, Gandalf shall not be obliged to fulfill its obligations nor compensate the Customer for direct or indirect damages.
10. Amendments or Additions
Special agreements, amendments, or additions to this agreement must be made in writing and signed by both parties.